You have a withdrawal period of 14 days, allowing him, without particular reasons, to return the product delivered to JAGVI, 11 rue des saints pères, 75006 Paris, France. ATTENTION: No withdrawal will be accepted if the returned product is unsuitable for re-sale. To exercise this right, the Buyer must first contact the customer service . A confirmation acknowledging receipt of this return request will be sent to him by e-mail. Products purchased in the collection during the period of promotions and sales will also be taken back or exchanged.

You have 15 days to inform us that the product received is not the product ordered: reference error, problem of size, color, characteristics, completely different product, defective. The return request must be made to our customer service A confirmation acknowledging receipt of this return request will be sent to you by email. Upon receipt of the actual delivery of the product, you have 15 days to return the product to us at JAGVI, 11 rue des saints pères, 75006 Paris. After this period, your return will be refused. We advise you to make the return by colissimo followed so that our customer service assigns you a return agreement number. After receipt and acceptance of your package by our services, depending on the nature of the product, available stocks and according to your wishes, we will offer to reship the product initially ordered or an exchange product with equivalent characteristics. If you have chosen to be reimbursed, the amount of the entire order (product(s) + shipping costs if your order is made up of only one product) will be credited back to the debited account within 15 days. following the acceptance of your return on presentation of proof of the costs incurred, our customer service will proceed with the reimbursement of the latter by sending a check or credit to your account. Note: The amount of reimbursement for these costs will be based on the general public rates in force, communicated by La Poste for colissimo with tracking. The maximum amount of reimbursement may not exceed €15 including tax.

All our payments are secure. You can pay with many bank cards (Visa, Mastercard, American Express...) or in 3X free of charge with our partner ALMA from an order of €100. Secure transactions are provided by PayPal & ApplePay service providers

Delivery is free for all orders over €60. For a lower amount, shipping costs are calculated according to weight and destination. It is automatically communicated to you upon validation of your basket and is included in the total price to be paid for your order.