Terms of Sales
INTRODUCTION The Seller has an e-commerce business and offers an online sales service products on the website www.jagvi.eu These general conditions (hereinafter “Terms”) are exclusively reserved for buyers and consumers unprofessional .
ARTICLE 1 – DEFINITIONS The terms used in the Conditions shall have the meaning given to them below: Buyer: individual acquiring products through the Site Seller: Company Columbus SAS, 3 avenue du pré félin, 74940 Annecy Le Vieux, France, firstname.lastname@example.org No. siret: 532 361 334.
ARTICLE 2 – OBJECT Conditions are intended to define the rights and obligations of the Seller and the Buyer in connection with the sale of products through the Site.
ARTICLE 3 – SCOPE Conditions apply to all sales of Products by Seller to Buyer, conducted through the Site. www.jagvi.eu reserves the right to adapt or modify at any time these terms and conditions. If modified, it will be applied to each order the general sales conditions in force at the date of order. An Order will be taken into account by the Seller after prior acceptance of the Purchaser.
ARTICLE 4 – ORDER The Buyer places his order through the Site. All contractual information is presented in French and English and will be confirmed at the latest at the time of delivery.
Article 4.1: Validation controls
The Buyer have read the Terms before placing an order on the site and acknowledges that the validation of his order implies acceptance of their terms. The Purchaser further acknowledges that the Conditions are made available in a manner allowing their conservation and reproduction pursuant to Article 1369-4 of the Civil Code. To pass the Order, the Buyer shall provide to Seller of personal data and complete an online form accessible from the Site. Until the final stage, the Purchaser will have the opportunity to return to previous pages and correct and amend its Order and the information provided previously. A confirmation e-mail acknowledging receipt of the Order and incorporating all of this information will be sent to the Buyer as soon as possible. Buyer must therefore provide a valid email address when filling out the fields relating to his identity.
4.2 Validity of the offer – products Unavailability The offers presented by the Seller on the site are valid until they are visible on the site, subject to availability. Photographs and descriptions of the products are purely indicative and may undergo slight modifications without our responsibility can not be committed or that the legality of the sale can be challenged. Upon receipt of your order, we check the availability (or) product (s) command (s). In the event that a product ordered by Purchaser is unavailable, the Seller shall inform the Buyer by e-mail when knowledge of such unavailability. In case of unavailability, we are committed within 30 days from the confirmation of the order to offer you either an exchange or a refund. If out of stock on one of the products of your order: We ship the rest of your order.
ARTICLE 5 -PRICE – PAYMENT Product prices shown on the pages of the Site correspond to and inclusive of all taxes except share in logistics preparation and shipping. Seller reserves the right to change the prices of products on the Site. However, the Products will be charged to the Buyer on the basis of rates in effect at the time of validation of the Order.
Article 5.1 Payment method: Payment of the Order will be made: – By credit card: Payment is by secure bank server at the time of order or check. This implies that no banking information concerning you is transmitted via the site www.jagvi.eu Card payment is perfectly secure and transmitted personal information of the site www.jagvi.eu the treatment center is subject to a protection and an encrypted by SSL (Secure Socket Layers) your order will be recorded and confirmed upon acceptance of payment by the bank. The order of payment by credit card can not be canceled. Therefore, payment of the Order by the Buyer is irrevocable, without prejudice to the Buyer to exercise its right of withdrawal or subsequent cancellation of the Order.
Article 5.2 Transfer of ownership: Transferring ownership Product to Buyer shall take place until full payment is received by the Seller. However after receiving the order by the customer, the risks of goods passes to the customer.
Article 5.3 Payment Default:
Jagvi reserves the right to refuse delivery or to deliver an order from a consumer who has not fully paid or a previous order or with whom a payment dispute is being administered.
ARTICLE 6 – DELIVERY Columbus SAS is bound by contract with La Poste. All packages are shipped via their services. The amount of the Port Fee is calculated according to weight and destination, it is automatically sent to you to validate your basket and is included in the total price to pay for your order. The Product will be delivered to the address listed by the Purchaser within the completed form in the Order. All the announced times are calculated in working days. The Seller undertakes to treat the order within thirty days from the day following the validation of the Order. Exceeding the shipping time may result in a cancellation of the order as soon as the order is not shipped from our warehouse To do this, simply contact our Customer Service. In case you receive the package: refuse it and ask refund your order at our Customer Service. As soon as we have confirmation of the return of your package, we will refund within 15 days. The times indicated are average times and correspond to the time of treatment, preparation and shipping of your order (output warehouse). They run from the validation of the order. At this time, add the delivery time of the carrier. The products always travel at the risk of the consignee in case of delay, damage or loss must take action against the carrier or to make it the necessary reserves to allow the exercise of this remedy. If the product is delivered after the cancellation of the Order, the refund will take place upon receipt by the Seller of the Product in its original state. The return of the Product and refund the Buyer will take place in the following conditions laid down in Article 7 “Cancellation – Withdrawal – Refund”.
ARTICLE 7 – CANCELLATION – RETURN – REFUND
Article 7.1 Right of return to JAGVI, parc des glaisins, 3 av du pré félin, 74940 Annecy Le Vieux, France : Procedure and conditions: In an objective of identification and thus optimal returns processing, any product that needs to be returned must be a return request from us, on pain of being refused. The time that you allotted to contact our customer service depends on the reason for return. The return request must be made to our customer service email@example.com A confirmation acknowledging receipt of the request for return will be sent by email. Upon receipt of the agreement, you have 15 days to return the product. After this period, your return will be refused. We advise you to return by colissimo. Otherwise, if the package, sent by you, and making return to our services, we do not succeed, you would not be able to launch a survey of postal services in order to ask them to locate it. Note that any packages not shipped by us is not our responsibility. Only the sender of the package is able to launch a survey of postal services. To process your request, thank you to remember your order number and your full contact details. Note: Upon receipt, our services will monitor the compliance of the product returned and the reason for return. If the returned product does not comply, if it is not packed properly and returned, folded, it will be refused by us and will be returned at your expense. If your return is carried out under a bad reason, your product may be refused and therefore you be returned at your expense. The return pattern may especially be reclassified. Therefore, you will be notified by e-mail and processing of your return will be based in the new pattern.
Article 7.2 Right of return for withdrawal: As from the receipt of the Product by Buyer, it has a withdrawal period of 14 days, allowing it, without any reasons, to return the product delivered . If Buyer makes use of this right of withdrawal within 14 days from receiving the product, the Vendor will refund the Purchaser without delay and not later than thirty days after the date which this right was exercised. And in return conditions mentioned in section 7.1. ATTENTION: No withdrawal will be accepted if the returned product is unfit for his re marketing. Therefore: – The product must be returned in perfect condition, in its original packaging, undamaged, unmarked, folded as originally it was sent, unwrinkled (a conspicuously neglected folding in the return package or a completely crumpled product or put into ‘ball’ will be denied) may be subject to resale. A crumpled returned product is systematically denied. The product must be accompanied by all accessories and packaging. Otherwise, the product will be returned at your expense. The return postage will be borne by the Buyer. To exercise this right, the buyer must first contact firstname.lastname@example.org customer service. A confirmation acknowledging receipt of this request to return him be sent by email.
Products purchased the collection in the period of promotions or sales can be returned and changed too.
Article 7.3 Returns for reference error Terms of return You have 15 days to report that the product received is not the product ordered: reference error, problem of size, color, features, completely different product, defective … so that our customer service assigns you a return agreement number. The product must be returned in good condition and in its original packaging, even if it was open, with all of its contents (accessories, cables, manuals …). To process your request, thank you to remember your order number and your full contact details. Processing your return for reference error After receipt and acceptance of your package by us, depending on the nature of the product, available stocks and as you wish, we will offer you reship the originally ordered product or a product of exchange with similar characteristics. If you chose to be reimbursed, the amount of the entire order (product (s) + shipping if your order is made up only a single product) will be credited to the account debited within 15 days following acceptance of your return. on presentation of proof of expenses incurred our customer service will make the reimbursement of the latter by sending a check or credit your account. Note: The amount of the reimbursement of these costs will be based on public tariffs in force, provided by La Poste for colissimo. The maximum amount of reimbursement shall not exceed 15 €.
ARTICLE 8 – GUARANTEE Without prejudice to its right of withdrawal, cited above, the Buyer has the product of implied warranty as provided in Article 1641 of the Civil Code. Also, if the product is received by the Purchaser does not comply with designated product within its control, this product will be replaced or refunded, according to the wish of the Buyer.
ARTICLE 9 – LIABILITY Seller’s liability is limited to direct and foreseeable damages that may result from the use by the Buyer of the Site and the Products delivered. The Seller can not be held if the failure or improper performance of its obligations is attributable to the Buyer, the unpredictable and insurmountable a third party unconnected with the provision of benefits under the Terms, or a case of force majeure unpredictable, irresistible and outside. Seller shall not incur liability for damage resulting from a fault of the Buyer in connection with the use of the Products.
ARTICLE 10 – INTELLECTUAL PROPERTY All material published on the Site, such as sounds, images, photographs, videos, texts, animations, programming, graphic design, utilities, databases, software is protected by the Code intellectual property and belong to the Seller. Buyer shall not infringe the intellectual property rights relating to such elements and in particular to reproduce, display, modify, adapt, translate, extract and / or reuse a qualitatively or quantitatively substantial part, to the excluding acts necessary for their normal and according to specifications.
ARTICLE 11 – PERSONAL DATA The Buyer is informed that during his navigation and within the Order, personal data concerning him are collected and processed by the Seller. This treatment is the subject of a declaration to the Commission Nationale Informatique et Libertés under Law No. 78-17 of 6 January 1978. The Buyer is advised that their data – are collected fairly and lawfully – is collected for specified, explicit and legitimate – will not be further processed in a way incompatible with those purposes – are adequate, relevant and not excessive in relation to the purposes for which they were collected and their subsequent treatments – is accurate and complete – are kept in a form which permits identification of data subjects for a period not exceeding the time necessary for the purposes for which they were collected and processed. Seller further agrees to take all appropriate precautions to preserve data security, including whether distorted, damaged or that unauthorized parties have access. This data is used to treat the Order as well as to enhance and personalize the services offered by the Seller. They are not intended to be transmitted to third parties. The Buyer has the right to oppose that personal data relating to him the treatment and that such data be used for marketing purposes, including commercial. Buyer may ask the Seller to obtain confirmation that personal data concerning him are or are not the subject of this treatment, information about the purposes of the processing, the categories of processed personal data and the recipients or categories of recipients to whom the data are disclosed, disclosure of personal data and concern that any available information as to the origin of these. Buyer may also require Seller to be rectified, completed, updated, locked or deleted personal data concerning which is inaccurate, incomplete, misleading, outdated or whose collection, use, disclosure or storage is prohibited. To exercise this right, the Buyer will send an email to the Seller in its capacity as controller, to the following address: email@example.com.
ARTICLE 12 -Convention Evidence It is expressly agreed that the Parties may communicate with each other electronically for the purposes of the Conditions, provided that technical security measures to ensure the confidentiality of data exchanged are in place. Both Parties agree that the emails exchanged between them validly prove the content of their exchanges and, where applicable, of their commitments, especially as regards the transmission and acceptance of orders.
ARTICLE 16 – PARTIAL INVALIDITY If one or more of the stipulations of the Conditions were deemed illegal or invalid, such invalidity shall not have the effect of causing the nullity of the other provisions of these Terms, unless these provisions were of inseparability with the stipulation invalidated.
ARTICLE 17 – APPLICABLE LAW The Terms are governed by French law.
ARTICLE 18 – JURISDICTION The Parties agree that any litigation that may arise regarding the enforcement or interpretation of the Terms, they will strive to find a compromise. In case of failure of this attempt of amicable dispute resolution, it will be brought before the competent Courts.
Columbus SAS, 3 avenue du pré félin, 74940 Annecy Le Vieux , France, RCS Annecy 532 361 334, Phone: 0033 6 75 41 72 83. NAF: 1413Z. VAT: FR63532361334